Please take a moment to read and familiarize yourself with SYSMIC Hosting/Domain Refund Policy. This Refund Policy is in place to ensure SYSMIC’s Hosting is able to provide the highest level of service possible. By registering for any of SYSMIC’s Hosting services, you are stating that you have read and accept all of the terms and conditions outlined in this Refund Policy.
Section (1) - Refund Policy for New Accounts
Web Hosting Account - All newly purchased web hosting accounts are covered by a 15 day money back guarantee. Should you become dissatisfied with our services at any point within the first 15 days of holding an active account, we will refund your money in full (less 10% card commission if you have paid online using Payment Gateway) unless otherwise specified at, or prior to, the time of purchase. Notification of your intent to cancel your web hosting account must be given prior to the 15th day of your contract. We shall cancel all our services / terminate all the accounts (including third party tools applications such as outlook.com, google apps or any other application integrated by us and refund will be initiated. In case of abuse of Control Panel / hosting service or transfer of service (after FREE period) to any other vendor - Sysmic will immediately terminate all the services provided by us or by our vendor and there will be NO refund provided for the same. Sysmic will NOT be responsible for any loss of Data due to termination or Deletion of any services.
Domain Names - All newly purchased domain names are final sale at the time of purchase. You are the sole owner of any domain name/s registered through our services upon payment in full. Should you decide to leave our service for another provider, domain names are transferable and therefore not subject to refunds. Outgoing emails are limited to 100 per hour per user or 300 Per domain per day whichever is reached first. This limitation is per hosting account. The limitation will also vary for any third party application integrated with your domain/services
Section (2) - Refund Policy for Reseller Accounts
Web Hosting Reseller Account - All newly purchased web hosting reseller accounts are covered by a 7 day money back guarantee. Should you become dissatisfied with our services at any point within the first 7 days of holding an active account, we will refund your money in full (less 10% card commission if you have paid online using Payment Gateway). Notification of your intent to cancel your web hosting account must be given prior to the 7th day of your contract.
Domain Names - All newly purchased domain names are final sale at the time of purchase. You are the sole owner of any domain name/s registered through our services upon payment in full. Should you decide to leave our service for another provider, domain names are transferable and therefore not subject to refunds.
Domain Reseller Accounts - All Current Debit Account Balance would be refunded. There should not be any locked funds while requesting a transfer. The refund may take upto 60 days after we get the confirmation from the reseller for the termination of the service.
Section (3) - Refund Policy for Service Renewals
Web Hosting Renewal - Refunds for web hosting account renewals will be Not granted to customers requesting a cancellation of their service after the renewal date. No exceptions will be made to this policy.
Domain Name Renewal - At no point will SYSMIC automatically renew a domain name on behalf of a customer. Customers will receive notification of a domain name's pending expiration prior to the expiration date. It is the customer's responsibility to update us atleast 7 days prior to the epiration date for the renewal of the service. No refunds will be granted for domain name renewals under any circumstances.
Section (4) - Refund Mode
All refunds will be made in the same mode, which the client had used in making the payment for his Invoice. The payment will be done in Full except for the credit card payments where in a 5% Credit Card Charges will be deducted and domain charges which are non-refundable. The amount or any deduction will be refunded via original method of payment within 10 to 15 working days. If customer paid twice for one transaction, or if the amount is twice debited for any reason, the one transaction amount will be refunded via same source within 15 to 20 working days.